Effective Date: 10th March, 2022
Last updated: 28th March, 2025
These Terms and Conditions ("Terms") govern your use of the website and services provided by Diaspora Connections, also trading as Diaspora Connections Education Agency ("we", "us", "our"). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.
We provide education consultancy services, including assistance with selecting educational institutions, preparing and submitting applications, visa support, English language training, insurance arrangements, and pre- and post-arrival support.
By using our services, you confirm that all information you provide is true, accurate, and complete. You agree to promptly update any information that may affect your application or eligibility. You acknowledge that providing false or misleading information may result in application rejection, visa refusal, or termination of our services without refund.
You are solely responsible for ensuring that you meet the entry requirements of educational institutions and immigration authorities, including academic, financial, health, and character requirements.
We act as an intermediary between you and third-party providers, including educational institutions, immigration authorities, insurance providers, and training organisations. While we assist in preparing and submitting applications, you acknowledge that final decisions are made solely by these third parties.
We are not registered migration agents under Australian law unless explicitly stated. The services we provide are limited to administrative assistance and general guidance only.
Nothing in our services constitutes migration advice under the Migration Act 1958 (Cth). Where migration advice is required, you must seek a registered migration agent. You acknowledge that you have not relied on us for migration advice.
We do not guarantee visa approval. All decisions are made solely by government authorities and are beyond our control. We are not liable for any visa refusals, delays, or related losses, including financial or personal consequences.
Our services are delivered in structured stages, each with its own fee. Fees must be paid before the commencement of each stage unless otherwise agreed.
Once a stage has commenced or been completed, the associated fee is strictly non-refundable. Progression to subsequent stages is conditional on payment completion. We reserve the right to suspend services for non-payment.
All fees are non-refundable unless explicitly stated in writing. No refunds will be granted for visa refusals, change of mind, failure to meet eligibility requirements, or delays caused by third parties.
Third-party fees are subject to the policies of those providers and are outside our control.
To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential losses arising from your use of our services.
Where liability cannot be excluded, it is limited to the total amount paid by you for the specific service stage.
You agree to indemnify us against any claims, damages, or losses arising from your breach of these Terms or provision of inaccurate information.
We are not responsible for decisions or services provided by third parties, including institutions, immigration authorities, or insurers.
You consent to receiving service-related and marketing communications from us. You may opt out of marketing communications at any time.
All website content is protected by intellectual property laws and may not be used without permission.
All website content is protected by intellectual property laws and may not be used without permission.
We may terminate or suspend services if you breach these Terms or fail to make payments. Outstanding fees remain payable.
These Terms are governed by the laws of jurisdictions at which we operate in.
Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be resolved through good faith negotiations between the parties.
If the dispute is not resolved within 30 days, the parties agree to attempt resolution through mediation administered by a recognised mediation provider in South Australia, Australia, or the jurisdiction at which we operate in, with costs shared equally unless otherwise agreed.
If the dispute remains unresolved after mediation, it shall be finally resolved by binding arbitration conducted in the jurisdictions, in accordance with the applicable arbitration rules. The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding.
To the extent permitted by law, you agree to waive any right to participate in class actions, collective proceedings, or representative actions against us.
Notwithstanding the above, we reserve the right to initiate legal proceedings in any court of competent jurisdiction to recover outstanding fees or protect our legal rights.
If you access our services from outside Australia, you agree that these Terms apply regardless of your location, and you submit to the exclusive dispute resolution framework outlined above.
You are responsible for complying with local laws in your jurisdiction.
We may update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.
If you have any questions, concerns, or requests regarding these terms and conditions, please contact us through the contact form on our contact page.
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