Effective Date: 10th March, 2022
Last updated: 28th March, 2025
Diaspora Connections Education Agency, also trading as Diaspora Connections, ("we", "us", "our") is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our website and use our services. Our services include assisting students to study, live, and work abroad by connecting them with educational institutions, supporting admission and visa applications, providing English language training, offering pre-arrival and post-arrival support, and facilitating insurance arrangements. By using our services, you agree to the terms of this Privacy Policy.
We collect personal information that is reasonably necessary to provide our services. This includes identifying and contact information such as your full name, date of birth, address, email, and phone number, as well as identity documentation including passport details and other government-issued identification. We may also collect academic records, employment history, financial information relevant to applications, and details relating to your immigration and visa status. Where required for specific services such as insurance or visa processing, we may collect sensitive information, including health-related information, in accordance with applicable laws.
In addition, we automatically collect certain technical information when you use our website, including your IP address, browser type, device information, and usage data through cookies and similar technologies.
We use your personal information to deliver our services, including assessing your eligibility for educational programs, submitting applications to institutions, assisting with visa and immigration processes, arranging insurance, and providing pre- and post-arrival support. We also use your information to communicate with you, respond to enquiries, improve our services and website functionality, comply with legal obligations, and prevent fraud or misuse of our services. Where required by law, we will obtain your consent before processing your personal information.
While we provide assistance with visa applications and related processes, we do not guarantee the approval of any visa or immigration outcome. Decisions regarding visas and immigration are made solely by the relevant government authorities, and outcomes may depend on factors beyond our control. By using our services, you acknowledge and accept that visa refusals, delays, or additional requirements may occur, and we are not liable for any losses, costs, or damages arising from such outcomes. You are responsible for ensuring that all information you provide is accurate, complete, and up to date, as incorrect or misleading information may affect your application.
We may disclose your personal information to third parties where necessary to provide our services. These may include educational institutions, government and immigration authorities, insurance providers, English language training providers, and trusted third-party service providers such as IT, analytics, and administrative support providers. We only share information that is necessary for the relevant purpose and take reasonable steps to ensure that recipients handle your information securely and in accordance with applicable privacy laws.
Due to the global nature of our services, your personal information may be transferred to and processed in countries outside your country of residence, including Australia and other jurisdictions. Where we transfer personal data internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information, including contractual protections and compliance with applicable legal frameworks such as the General Data Protection Regulation (GDPR) where applicable.
We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and improve our services. You can control or disable cookies through your browser settings, although doing so may affect the functionality of the website.
Depending on your location, you may have rights under applicable privacy laws, including the Australian Privacy Act 1988 (Cth) and the European Union General Data Protection Regulation (GDPR). These rights may include the right to access your personal information, request correction of inaccurate or incomplete data, request deletion of your data, restrict or object to certain processing activities, withdraw consent where processing is based on consent, and request data portability. To exercise any of these rights, you may contact us using the details provided below. We will respond to such requests in accordance with applicable laws.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including providing our services and complying with legal, regulatory, and reporting obligations. When your information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be published on this page with a revised effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us through the contact form on our contact page.
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